Terms & Conditions

Effective Date: August 30, 2024

Welcome to Sariea, a service provided by DtlsTech. These terms and conditions (“Terms”) govern your use of our platform, services, and applications (collectively, the “Service”). By using the Service, you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Acceptance of Terms

By accessing or using the Sariea app, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional guidelines, rules, or terms provided in the app.

2. Services Offered

Sariea connects users with professional handymen for various on-demand services, including but not limited to plumbing, electrical repairs, cleaning, and more. Currently, these services are provided by independent contractors (“Service Providers”). In the future, we may partner with small agencies and employ our own Sariea staff.

3. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use our services. By using the Service, you warrant that you meet these eligibility requirements.

4. User Accounts

• You are required to create an account to access the services. You agree to provide accurate, complete, and up-to-date information during the registration process.

• You are responsible for maintaining the confidentiality of your account information and password. Any activities under your account are your responsibility.

5. Booking Services

• When you request a service through Sariea, you will receive confirmation and the estimated cost of the service.

• Payment is made directly through the app, and the service provider will attend the scheduled appointment as per the confirmed details.

6. Pricing & Payments

• Pricing for services will be listed in the app and may vary depending on the type of service and location.

• Payments are processed securely through third-party payment gateways. You agree to pay all charges associated with the requested service.

• In case of disputes regarding payment, please contact our support team within 7 days of the transaction.

7. Cancellations and Refunds

• Users can cancel their booking up to 24 hours before the scheduled appointment without penalty.

• In the case of a cancellation within 24 hours of the scheduled service, or a no-show by the Service Provider, a cancellation fee may apply.

• Refunds will be processed within 5 business days, depending on the payment method.

8. Service Providers

• The Service Providers on Sariea are currently independent contractors. In the future, we may partner with small agencies and employ Sariea staff directly.

• Sariea performs background checks on all Service Providers but does not guarantee the quality of their services.

9. User Responsibilities

You agree to:

• Provide a safe environment for the Service Providers to perform their duties.

• Cooperate with Service Providers to ensure timely service delivery.

• Not engage in any unlawful behavior or misuse the app for illegal activities.

10. Liability

Sariea and DtlsTech will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the Service, including but not limited to damage caused by the Service Providers.

11. Dispute Resolution

In the event of a dispute between a user and a Service Provider, Sariea will assist in resolving the matter. However, we are not responsible for any disputes arising from the performance or non-performance of services.

12. Termination

We reserve the right to terminate or suspend your access to Sariea without prior notice if we believe you have violated any of these Terms or engaged in illegal activities.

13. Changes to Terms

We may modify these Terms from time to time. Any changes will be effective immediately upon posting in the app. Your continued use of the Service constitutes your acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.

15. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: [email protected]

• Address: Riyadh, Saudi Arabia