Help & Support 

At Sariea, we are dedicated to providing excellent customer support to ensure a smooth and satisfactory experience for all our users. Whether you have questions, need assistance, or want to report an issue, our support team is here to help.

1. Contact Information

If you need help, you can reach our customer support team using the following methods:

• Email: [email protected]

• Phone: +966 50 349 6153

• Address: Riyadh, Saudi Arabia

2. Working Hours

Our support team is available during the following hours:

• Saturday to Thursday: 9:00 AM - 6:00 PM (Riyadh time)

• Friday: Closed

Please note that any inquiries sent outside of these hours will be handled on the next working day.

3. Types of Support Provided

Our support team can assist with the following:

3.1. General Inquiries

• Assistance with account setup and usage of the Sariea app.

• Information about services, features, and promotions.

3.2. Technical Support

• Help with any technical issues you may encounter while using the app.

• Troubleshooting common problems and providing solutions.

3.3. Service-Related Issues

• Support for managing bookings, cancellations, and rescheduling.

• Addressing concerns related to service quality or disputes with providers.

3.4. Payments and Refunds

• Assistance with payment issues, failed transactions, or incorrect charges.

• Processing refunds or addressing disputes as per our Refund Policy.

4. Response Time

We aim to respond to all inquiries within 24 hours during working days. In some cases, depending on the complexity of the issue, it may take longer. However, we strive to resolve all issues as quickly as possible.

5. Frequently Asked Questions (FAQ)

For immediate answers to common questions, please visit our FAQ section in the app or on our website, where we cover topics such as:

• How to book a service.

• How to cancel or reschedule an appointment.

• How payments and refunds work.

• Technical troubleshooting tips.

6. Emergency Support

If you encounter an urgent issue, such as a safety concern or a major service failure, please email us at [email protected] with “URGENT” in the subject line. We will prioritize these requests to ensure swift resolution.