Return Policy

At Sariea, customer trust and satisfaction are our top priorities. We believe in providing reliable, high-quality maintenance and cleaning services that meet your expectations. However, if you are not satisfied or face any issue with a service provided, we offer a simple and transparent return and refund process in accordance with Saudi consumer protection laws.

Our policy applies to all booked services and ensures fairness in cases of cancellation, rescheduling, or dissatisfaction due to service-related issues. Every request is handled professionally by our support team to ensure timely resolution and customer convenience.

🔧 Our Policy Includes

• Service Cancellations:
  Customers may cancel a scheduled service up to 24 hours before the appointment without any cancellation fee.

• Refund Eligibility:
  Full or partial refunds may be issued if a service was not delivered as agreed, or if there was a verified quality or performance issue.

• Non-Refundable Cases:
  Refunds are not applicable once a service has been fully performed or if dissatisfaction arises from reasons beyond Sariea’s control (e.g., inaccessible areas, incorrect booking details, or customer unavailability).

• Service Rescheduling:
  Customers may reschedule their service at least 12 hours prior to the original appointment time without additional charges.

• Late Cancellations:
  A nominal fee may apply for cancellations made less than 12 hours before the scheduled time.

• Quality Dispute Resolution:
  If a customer is unsatisfied with the service quality, Sariea will review the case and, if justified, provide a re-service or partial refund.

• Refund Method and Duration:
  Approved refunds will be processed within 7 to 10 business days through the same payment method used during booking.

• Service Verification:
  All refund or re-service requests are subject to verification by Sariea’s quality assurance team.

🌟 Why Choose Sariea’s Policy

• Customer-First Commitment:
  Every policy is designed with transparency and fairness to protect customer rights.

• Fair and Fast Resolutions:
  Dedicated support team ensures prompt handling of refund and reschedule requests.

• Saudi Law Compliance:
  Our return policy fully aligns with the Saudi Ministry of Commerce and Consumer Protection standards.

• Quality Guarantee:
  If service quality doesn’t meet expectations, we make it right through rework or partial refund.

• Clear Communication:
  No hidden terms — every step of the process is explained clearly to our clients.

• Flexible Rescheduling Options:
  Adjust your appointment conveniently without penalty when notified on time.

• Secure Refund Processing:
  Refunds are managed through trusted payment gateways ensuring safety and accuracy.

• Trusted by Thousands:
  Sariea’s commitment to integrity and professionalism has earned the trust of customers across Saudi Arabia.